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Privacy Policy

Last Updated: September 2026

Your Privacy Matters

At Nexora AI, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Account Information:

  • Email address
  • Username and display name
  • Profile information you provide

Wallet Information:

  • Public wallet addresses (NOT private keys)
  • Transaction history related to your use of the platform

Usage Information:

  • Device information (browser, OS, device type)
  • Pages visited and features used
  • Log data necessary for security and operation

Communications:

  • Support messages and inquiries
  • Feedback you provide

2. How We Use Your Information

  • Provide Services: Operate and maintain the Nexora AI platform and manage your account
  • Improve Platform: Analyse usage patterns to enhance features and fix bugs
  • Security: Detect and prevent fraud, abuse, and unauthorised access
  • Communications: Send service updates and support messages
  • Compliance: Comply with legal obligations

3. Information Sharing and Disclosure

We DO NOT sell your personal information.

We may share your information with confirmed service providers (listed below), with blockchain networks (where your wallet address and transactions are publicly visible by nature of the technology), and where required by law.

4. Confirmed Service Providers

Nexora AI only lists service providers that are actively and verifiably used. The providers below are confirmed by the administrator:

Service-provider information is pending confirmation. Nexora AI only lists providers that are actively and verifiably used.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS/TLS).

No Private Keys: We NEVER store or have access to your wallet private keys. Authentication is handled by the platform's authentication provider.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to withdraw consent.

To exercise these rights, contact us using the operator details in Section 10. We will respond within 30 days.

Note about Blockchain Data:

Data recorded on the blockchain (transactions, wallet addresses) is permanent and cannot be deleted or modified. This is inherent to blockchain technology.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your login session, store your preferences, and improve your experience. See our Cookie Policy for details.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain security.

Data-retention periods are pending final review and will be published once confirmed.

9. Children's Privacy

Nexora AI is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Operator information pending final legal review.

13. Regional Privacy Rights

GDPR (European Union): If you are located in the EU, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

CCPA (California): California residents have the right to know what personal information is collected, to request deletion, and to opt-out of the sale of personal information (we do not sell personal information).

Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate.

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.